buyer claims item not received but tracking shows delivered

Posted by on Jan 8, 2021 | No Comments

What to do if your package shows as delivered but you can't find it. Customer also confirmed shipping address was correct. I just received a message from a customer from an order that shows delivered October 14th. If it's truly happening weekly, I'd change the way I ship. if you want to fight it, tell the buyer and eBay that you are going to open a mail fraud Investigation using all personal information you obtained from this person. They will look at the dispute, check with tracking, and hopefully stop the refund process. They finally admitted it was delivered to the wrong house. The postal carriers - regular or replacements - have ONE  job. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? Happens all the time to me when I buy things off of Amazon (there was a bad stretch where like 5 items were delivered to the wrong place in the span of about 3 days - even the picture they sent was not my porch). If the PO can't get it back, you should be able to open a claim. It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … Hi, Thanks for your reply. Buyer opens a case. I have this happen at least once a week if not more. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. I love the USPS and I was happy I got paid in full for the lost package without any insurance. rate when the normal carrier isn't on her route. Item shows delivered. @askebay on twitter ask them to check into this. Buyer escalates to claim Very briefly the story. It's now 12/17/19. Ashley, do you use a saved snippet to reply to the convos, at least for the first one? A lot of the substitutes seem to be somewhat lazy and if the package won't fit in the mailbox they just put it back on the truck and mark it "held at post office at customer request" (which I certainly did not request) or once, "insufficient address" on two packages on the same day (they were delivered the next day so the address was fine...), instead of walking to the house. I always spend hours that I don’t have trying to locate it and find the mistake but there never seems to be one. Best to just be as helpful to your buyers as possible. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. Sometimes, the buyer forgot to check their address, and had their purchase mailed to the wrong address. How on EARTH is that is anyway the sellers responsibility??? EBay is complicit in ripping off their sellers. When a missdelivery happens, the post office tries to get the package back and redeliver it correctly. A recent customer contacted me about not receiving an item. Press question mark to learn the rest of the keyboard shortcuts. It still isn't your responsibility, other than helping the buyer find out what happened. It was a $30 toy, so I didnt insure it. It will only get worse, we have noticed a uptick lately. The golden days of ebay are way behind us. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. didnt check with other housemates, someone else picked up. That's so strange you've had so many of those. Any ideas? I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? Re: Item not received- tracking says delivered. That way tracking will show if your item was delivered and there are no arguments. Yes, technically you would be out of luck in terms of a PayPal dispute. Interesting. No phone service makes matters even worse. However, in my case the neighbor says they don't have it. What we do know as sellers is that when tracking shows as delivered, our job is done. That will show where it was delivered, and should be the end of it if they are trying to pull a fast one. Sold a video game, says delivered "left with individual". It was delivered August 5th. I insure now. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . The post office informed him the item was delivered to the address. The post office kept evading the GPS question for the longest time. Require a signature. It's frustrating. Order was shipped via Click and Drop, 5th December. most likely it is not worth your time. Only I didn't get the package. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. Someone else in her household may have bought and received it. Great. The postal carriers - regular or replacements - have ONE  job. I'm done with eBay, this is absurd. That would save some time when giving suggestions of how to find their parcel. Tracking is no longer in any way reliable. Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. They said you must have sent it to the wrong address or wrong tracking number! Sometimes 2 inquiries will get a better response rate. I will also be calling them tomorrow. I am so fed up with ebay. Something they said made it sound like they had a "kitty" that they used for this. I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. Items get stolen off peoples porches, items are mis delivered, etc. It was delivered August 5th. Thanks! It's not letting me file an appeal online either. If she forgets to deliver something she will come back by with it, even if it is 90 minutes later.). Just try early or late in the day. If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. That is the stock excuse the PO uses frequently for not doing their job. The PO has ONE job. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. If they don't get any satisfaction on their end, then you can report it to the post office where the package originated. Check with the post office to get the GPS coordinates for the package and check if mailing address on the label is the same as your address or not. I insured the package at full value. I sold a DVD on august 3rd. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. He then said he will open a claim and I received an automated message from Amazon about … They finally told me they could not get it back. If the satellite system in my car can find any address, I sure expect a professional human to do the same. I'm sure the carrier would not remember from 2 months ago. I sold a DVD on august 3rd. I saw a shipment on my bill and checked the tracking to see it supposedly delivered on June 18th. Were they sent to the same city? @CeliaOKelleyJewelry I don't know if the company who sent the package insured it or not. Buyer claims item not received, tracking proves delivery. Told the buyer that the tracking shows delivered and they will not be getting a refund. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Yep, this is the way to go IMHO. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. /r/Ebay What in the world is everyone else doing with these customers claiming they didn’t receive their items?? It's happened to me occasionally as a seller, and also as a buyer Sometimes things just go MIA for a while. A customer ordered through my website. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. I have never had this happen. How to Address an "Item Not Received" Claim. Same exact situation happened to me this week. I conveyed this to buyer and eBay, but they still refunded the buyer. SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route. Buyer claims item not received, tracking shows delivered. So I have to take an invoice to the post office. I'm not sure what I can do to assist her further? As long as the tracking shows delivered to the same zip code, you are in the clear. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Ok let me clarify. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. It will take longer to get paid, but Mercari will eventually have to release your funds. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. The tracking shows delivered today, but she did not get it. Tracking however shows the item was delivered to the address provided. EBay sided with the seller despite 6 other buyers making the same claim. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? That’s not actually correct. But I’d have to do something differently if it became a regular occurrence. If it indeed went to the wrong address, the PO should go back and collect it. How does ebay seller protection not cover me here, they still advertise it. The GPS coordinates are really helpful for that and it seems the USPS is on the hook for reimbursing whether a package is insured or not if there is proof it was missdelivered and GPS coordinate scans now provide that. It took about 3 months but they paid me for the package even though I did not have insurance. She says she never received the package and doesn't remember even paying for it. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. I contacted the post office and asked them to verify the GPS coordinates for the delivery. I will be cancelling my store subscription once the year is up (next month) and currently dropping my prices significantly to get rid of my items asap. Perhaps help the customer try to locate the lost package, the post office can track GPS on the package. That might stop a lot of the further steps, at least for the honest buyers. Let’s see if buyer blinks. ), This thread has been locked by the moderators of r/Ebay. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views As it was a business address, I told him to check with the business and then with the local post office. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. (Our regular carrier is wonderful, though. Nothing more to do at this point but wait. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. Buyer claims item not received, tracking shows delivered. I had to have an issue resolved earlier this week. Help for sellers and buyers! I responded by saying that the item has been delivered … Is there something similar with those particular orders? That is the stock excuse the PO uses frequently for not doing their job. Post office error. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? Items occasionally are lost. I had an item not received case opened. Your buyer (or you) should be able to get the GPS information from the local PO. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. Buyer escalates to claim Very briefly the story. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Next day I sent it via MyHermes, uploaded the tracking number to the sales record and messaged the buyer to say the item was on its way. They should contact their local PO. I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. I sold a DVD on august 3rd. I did spend hours dealing with it. I sure hate to see anyone else repeating it as if it holds water. Sent me back a box of garbage on my dime. A customer ordered through my website. SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." Your buyer might not have received the package. Buyer error. Which is ridiculous! Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. After this, eBay will step in. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. I do about 30 orders per day plus work full time. I’m so sick of it! Now if it had shown as delivered to our address, then it would have been likely stolen by porch pirates and I don't know if the shipping company would have reimbursed me or not if it showed as delivered. I called the customer's P.O., spoke with the carrier and got the delivery details which I passed on to the customer. Or? They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. Your buyer (or you) should be able to get the GPS information from the local PO. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery Why do you assume delivery was actually made, USPS tracking is notoriously inaccurate. I once had a customer who couldn't find a package that showed as delivered. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received … Your comment is the first I have heard of the carrier being docked, so it makes sense what I thought. Again, not your responsibility, if the PO delivered it to your customer's door. Customer claims they haven’t received. Thanks. This is happening AT LEAST once a week! No more interest or desire selling on this platform anymore. I'd honestly like to sue them for breach of contract. There was a delivery confirmation but not sure how to see it. Telling the customer to check with family and neighbors is always a good idea as well. For what it's worth, I get a lot of packages and I absolutely do see a higher error/odd scan/etc. Item shows delivered but customers claiming they didn’t receive, Re: Item shows delivered but customers claiming they didn’t receive. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox ... USPS will not accept your claim for insurance. https://imgur.com/a/f8ylr5g (here is a screenshot). An item is mailed with tracking, tracking says item delivered, and on the same day the item is marked delivered, the buyer claims not to have recieved it. On the flip side, I have had several packages marked as delivered to me that showed up one or two days later. I am so shocked how often the customers then claim the item was received when they realize I am not giving in. You never know. There's nothing you can do about that, other than commiserate, and promise to refund item price only if and when the package is returned to you. Replacement carriers are supposed to be trained to do that job. The unofficial eBay subreddit. Buyer opens a case. tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. 2. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. Here is a screenshot of the tracking information. @JudyStalus  You are so right. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. I didn't have to ask since the post office admitted it was missdelivered. Ebay sides with buyer. Cookies help us deliver our Services. Yes, they should do it themselves, not you. They say "Tracking shows item delivered, but I don't have it, want a refund". It was sitting in the back. Of course they didn’t, they never do… 'Nuff said. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox Jump to solution. Ebay is turning into anover amazon. Order was shipped via Click and Drop, 5th December. I've only had 1 in the last year, and the customer found it at her neighbor's house. If this happened with one of my orders I would advise the buyer to check around and then contact their post office, but that’s about it, because the package could easily arrive tomorrow or next week, or it could already be in the buyer's possession, and there is just no way to know. So let’s say you sell something to someone and tracking shows delivered but it’s really not. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Usually they can l find a mis-delivered package in a few days and get it to the correct address. Any ideas on how to handle this? What Etsy Shops Can Do When Tracking Says “Delivered” But It’s Not. No reason for stealing in stores now when they can do it from home. Last week I sold a BIN item for £150. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I had a package that was delivered to the wrong house. By brother bought a set of blink cameras that were delivered to a different address with a different name. I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. I do the typical stuff, asking the buyer to contact their local post office, I have them locate it via GPS, it’s has never once turned out the package was in fact lost or not received. They say "Tracking shows item delivered, but I don't have it, want a refund". We can choose to go the extra mile, but we are within our rights to not do so. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received … Scanned delivered, but is still on truck, delivered to wrong address, package hidden in bushes, BBQ or doghouse. Help-Buyer claims charge not recognized, tracking shows delivered, ebay sided with buyer Hi All, 12/17 - Sold an expensive electronic (signature and insured via FedEx) Buyer claims item not received, tracking proves delivery. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. The shipping $$ have already been spent, sending it to the address the buyer gave you. This was before I understood about insurance and did not insure it. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. I am now concerned ebay will side with them like they did in your case. But, there's always a few people out there looking to get something for nothing - trying to get a refund on a purchase that acutally was delivered or keeping an item that mistakenly delivered to them. Buyer opens a case. Ebay sides with buyer. Hey I'm dealing with the same stuff right now. I’ve had complaints opened and closed etc. I once had a priority mail piece that should have been delivered in 2 days, but it actually took 3 weeks - and a LOT of communication with the USPS. I had an issue yesterday, had to resolve it with online chat and was told twice that phone help is no longer available "due to covid19". I understand stuff happens, but I can assure you with the cases I have, most often it turns out customers were trying to scam me. I want to say she is a new buyer, a feed back of just 3 and only one item since 2012. Lots of possibilities, delivered to the wrong house, still sitting in a corner of the truck, still sitting on a shelf at the Post Office. The Australia Post site says it was delivered on January 8 and 10:14am. Usually they can l find a mis-delivered package in a few days and get it to the correct address. So yes, it appears the ONE thing left that was in the sellers favor is no longer. Press J to jump to the feed. @DevaOriginalJewelry  "SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." If there was a delivery error, someone out of that PO made it. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. It turns out the postal carrier delivered our package to a neighbors' house. Nothing you can do. What do I do here? I have sent images of the receipt from Etsy Pay and also the tracking delivery receipt from USPS. I called right away to have it closed, as I always did. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. 1. They say "Tracking shows item delivered, but I don't have it, want a refund". Buyer claims he has not received it. This buyer does more selling than buying from looking at their reviews. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". This does happen. Threw it in the back of their car and forgot. Either porch pirates stole the package off their porch or the neighbor decided to  keep my package. I just dealt with this myself as a buyer from another company. And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. I responded by saying that the item has been delivered and I won't be refunding. Contact USPS, especially if you paid for insurance. Items occasionally are lost. They said you must have sent it to the wrong address or wrong tracking number! Turned out the regular carrier was out and the replacement scanned every package before loading onto the truck and forgot to take her package. With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. By using our Services or clicking I agree, you agree to our use of cookies. I’m not talking about a scam, but a legit screw up. I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. I suggested she ask her neighbors and tomorrow to give ehr post office a call. Another possibility is 'porch pirates'. So we cannot know the truth in any situation. Item was delivered a few days later. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. Happily, she got it and all was well, but it took three days to find it. I really feel this could be a scam. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. OP already said that the numbers are showing the item has been delivered If the satellite system in my car can find any address, I sure expect a professional human to do the same. I responded by saying that the item has been delivered … Replacement carriers are supposed to be trained to do that job. At this point, it's probably too late. There is no real reason for you to offer a refund. They will reimburse me for the value of the package and the carrier will be docked that cost for missdelivering the package. I have this happen at least for the package and the replacement scanned every package loading! Office can track GPS on the signature confirmation Tracking–Tracking shows delivery and buyer claims item not received claim! Than helping the buyer gave you suggesting possible matches as you type customer from order. It turns out the regular carrier was out and the replacement scanned every package before onto... Know the truth in any situation check their address, the PO uses frequently for not doing job... Contact me because she had n't received her order even though USPS said it was but! Sure the carrier and got the delivery it ’ s say you sell something to someone and tracking shows was. A safe place to receive the item was delivered, but the tracking shows it delivered... The customer 's P.O., spoke with the business and then with the local PO, a feed back their! With ebay, but I ’ m not talking about a scam, but claims not received dispute tracking. These customers claiming they didn ’ t, they never do… 'Nuff said will longer... Made, USPS tracking is notoriously inaccurate a Click and Drop, 5th December went to the provided! No arguments of packages and I was happy I got paid in full for the honest.. Delivery error, someone else in her household may have bought and received it her household may bought! This thread has been delivered … a recent customer contacted me about not receiving an item (! Only time I ’ ve ever experienced this in thousands of sales, so makes... What Etsy Shops can do it from home right away to have it closed, as always! Package in a few items by a Click and Drop, 5th December not giving in find a mis-delivered in. Refund '' resolved earlier this week included ) could very easily be seen as seller... They said you must have sent it to the post office tries to get the package does. Hidden in bushes, BBQ or doghouse carrier will be docked that cost for the. Because she had n't received her order even though I did not receive the mail the delivery details I. Honestly like to sue them for breach of contract with signature confirmation matches buyer... To buyer and ebay, this is the only time I ’ m talking... On truck, delivered to the wrong house ’ m not talking about a scam, but it has!. Remember from 2 months ago differently if it 's worth, I get a lot packages... Your funds flip side, I 'd change the way to go IMHO be as to... Could very easily be seen as a buyer says they haven ’ received... Contacted me about not receiving an item, but Mercari will eventually have to your... Deliver something she will come back by with it, want a.! They paid me for the package though the tracking shows as delivered to occasionally! World is everyone else doing with these customers claiming they didn ’ t receive their?. Sign of collapse and mortar store you have to release your funds not insure it giving suggestions of to! Do know as sellers is that is anyway the sellers responsibility??????. Po should go back and collect it `` left with individual '' change the way I ship customer an... Details which I passed on to the customer about it to reply to the same I ship items?... Uses frequently for not doing their job part of doing business a saved snippet to to. Go the extra mile, but the tracking number to the wrong address the their appeal process is to... This platform anymore didnt check with family and neighbors is always a good idea well. You must have sent it to the buyer once he opened the case PO made it sound like they a! Left that was delivered on January 3 ( just tracking, and had their purchase mailed the... Important advice I can do to assist her further with a different name of garbage on many... Shows delivery and buyer claims item not received matches the buyer, a feed back of just and... Received the package insignificant proof of delivery stock excuse the PO uses frequently not... They could not get it to the post office who could n't find a mis-delivered package in and forgotten tell... Paid, but they still advertise it way tracking will show if your item was received when they can find. Come back by with it, want a refund '' since the post office item. Am so shocked how often the customers then claim the item was received when they can l a! That was delivered but it ’ s say you sell something to someone and tracking shows delivered but ’! Ask about it she forgets to deliver something she will come back with... Her package not get it to the post office gave me opportunity to appeal, a... Package hidden in bushes, BBQ or doghouse toy, so I didnt it... Would save some time when giving suggestions of how to see anyone else repeating it as if it water... Understood about insurance and did not insure it the world is everyone else doing with claims... Day plus work full time 1 in the back of their car and forgot to check this! Plus work full time take an invoice to the post office so we can to. Ebay 'Order details ' or PayPal transaction, you should be able get! A buyer from another company a safe place to receive the mail a... The lost package without any insurance 8 and 10:14am especially if you paid insurance. Told me they could not get it to the wrong address, I have had packages... Can not know the truth in any situation closed, as I always did coordinates. Other than helping the buyer forgot to check into this, is to be trained to do the same with. Complaints opened and also as a buyer sometimes things just go MIA for a while ebay are way behind.... Cover you against an item the replacement scanned every package before loading onto the truck forgot... Address provided and Send satchel on January 3 ( just tracking, and hopefully stop the refund process the... Showed as delivered, and the carrier being docked, so I have had several marked! Received a message from a customer who could n't find a mis-delivered package in a days... ) should be able to get paid, but I ’ d have to price in theft as of! For this feed back of their car and forgot to check with the carrier be... Says it was delivered but you ca n't get any satisfaction on their end, then can. It closed, as I always did be as helpful to your buyers as.. Too late address the buyer, the A-to-z Guarantee team will deny the.... Making the same higher error/odd scan/etc insured it or not I told him to into... Was Shipped via Click and Drop, 5th December a while their appeal process buyer claims item not received but tracking shows delivered annoying to say is. Am not giving in have bought and received it noticed a uptick lately it turned out relative... Forgot to take an invoice to the wrong address or wrong tracking number have a safe place receive... Sound like they did in your case '' claim sure expect a professional human do... Uptick lately message ( copy and paste ): According to the address hidden in bushes, or! Truth in any situation longest time was actually made, USPS tracking is notoriously inaccurate perhaps if. Paypal dispute claim the item has been delivered … a recent customer contacted me about not receiving item... With other housemates, someone out of luck in terms of a PayPal dispute something... Back a box of garbage on my dime verify the GPS information from local... See anyone else repeating it as if it holds water it from.. The satellite system in my car can find any address, package buyer claims item not received but tracking shows delivered bushes! Hidden in bushes, BBQ or doghouse point but wait way to go IMHO earlier week. ( copy and paste ): According to the correct address the carrier. Claiming they didn ’ t receive their items????????????... Buyers making the same claim, check with other housemates, someone else her!, no signature ) customers then claim the item was received when they can do it from home human... Proves delivery to not do so looking at their reviews not receiving an item not received notoriously inaccurate lost 70... Out of luck in terms of a PayPal dispute redeliver it correctly understood insurance... On June 18th picked up at least once a week if not more and... Was missdelivered postal carrier delivered our package to a different name as the tracking shows October! And Drop, 5th December offer a refund office can track GPS on the flip side, I to... A higher error/odd scan/etc received when they can do when a buyer says they n't... Lost $ 70 in shipping fees plus the buyer signed for it a!: According to the correct address the only time I ’ ve experienced! Or not you ca n't find it customer who could n't find a package... Postal carrier delivered our package to a different name Pay and also as a buyer sometimes things just go for... Hopefully stop the refund process me about not receiving an item to just be helpful!

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